Frequently Asked Questions (FAQ)

1. How do I find the right product for me?

Each product page includes detailed descriptions and specifications to help you choose. If you have questions, our support team is happy to assist with personalized recommendations.

2. Can I change my order after placing it?

We can modify or cancel an order if it hasn’t been processed yet. Please contact us as soon as possible at [email protected] for any changes.

3. What should I do if I entered the wrong shipping address?

Contact us immediately at [email protected]. If the order has not been shipped, we can update the address. Once shipped, rerouting may not be possible.

4. What types of promotions do you offer?

We offer seasonal sales, first-time customer discounts, and exclusive promotions to our email subscribers. Check our homepage or sign up for notifications.

5. How do I apply a discount code?

You can enter your discount code at the checkout page before finalizing payment. Make sure to apply it before completing your order.

6. What should I do if I receive the wrong item?

If you receive an incorrect product, please contact our support team with your order number and a photo of the received item. We’ll resolve it promptly.

7. Are your products covered by a warranty?

Some of our products come with a manufacturer’s warranty. Details are available on the respective product pages. Contact us if you need warranty assistance.

8. How do I know if my order was successful?

You will receive a confirmation email with your order number. If you don’t see it, please check your spam folder or reach out to us at [email protected].

9. How do I subscribe to your newsletter?

You can subscribe by entering your email address at the bottom of our homepage. Subscribers receive early access to sales and exclusive discounts.

10. What if I forgot my account password?

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password securely.

Need further assistance? Email us at [email protected]. Our team is ready to help!